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I Bent a Rule
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What policy/procedure/rule did this pertain to?
(Example: guest passes)
Describe in more detail what the situation was and how you handled it, or how you wished you could have handled it:
(Example: A patron visited the library and asked to use a public computer but explained their wallet was stolen so they didn’t have ID or cash to purchase a guest pass. I issued a guest pass to allow the patron to look up telephone numbers so he could contact creditors.)
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